ABOUT ME

Hi, I'm Anthony Moncrieffe, Retail Engineer at Kambi USA. Lately, I’ve been diving deeper into cloud technologies, automation, and improving how support teams work smarter. Whether it's digging through logs, experimenting with APIs, or just finding better ways to get things done, I’m all about learning and growing. Let’s build something great.

I built this page as part of the Cloud Guru Azure Resume Challenge.

Certifications

Cyber Security Certicate

Villanova - September 2022

Work

Kambi USA

Retail Support Engineer • May 2023 - Present

Delivered third-line technical support for customer-facing sportsbook products, backend tools, and network configurations.

Installed software, configured hardware, and established secure network communications for property launches, ensuring seamless go-live events.

Conducted comprehensive on-site training for property staff, onboarding new hires and reducing support ticket volume.

Troubleshoot and resolve hardware, software, and networking issues, maintaining system uptime and enhancing customer satisfaction.

Utilized Jira for ticket management and Agile methodologies to prioritize technical incidents and project tasks.

Applied critical thinking and a proactive approach to solve complex integration challenges under dynamic, high-pressure conditions.

Netcarrier

Techinical Support Representative • Jan 2022 - April 2023

Provided technical support for business clients on VOIP connectivity, faxing, and internet service issues.

Diagnosed hardware and software faults remotely, achieving a high first-contact resolution rate.

Collaborated with programming and engineering teams to address system errors and propose software modifications.