IT Support Engineer • Networking • Cloud Learner

Keeping technology reliable, secure, and easy to use.

I'm Anthony Moncrieffe, an IT and technical support professional experienced in high-pressure production environments, client-facing deployments, network troubleshooting, and end-user support. I'm focused on growing into cloud, automation, and solutions-focused IT roles.

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Tier 3

Technical Support

VoIP + Network

Troubleshooting

Jira + Agile

Incident Workflow

About Me

Technical support with a builder's mindset.

I currently work as a Retail Technical Support Engineer at Kambi, supporting sportsbook technology, backend tools, hardware, software, and secure network connectivity. My work often sits where people, systems, and pressure meet, which has helped me build strong troubleshooting habits and a calm approach to urgent issues.

Outside of work, I continue building skills in cloud technologies, automation, APIs, and technical documentation. This site started as part of the Cloud Guru Azure Resume Challenge and now serves as a living portfolio of my growth toward IT operations, cloud support, and solutions engineering roles.

Experience

Where I've been doing the work.

Kambi USA

Retail Technical Support Engineer

May 2023 - Present
  • Deliver Tier 3 technical support for customer-facing sportsbook platforms, backend applications, and network infrastructure in high-availability environments.
  • Support new property launches by configuring hardware, software, and secure network connectivity for smooth go-live operations.
  • Troubleshoot hardware, software, and networking issues while maintaining uptime and improving end-user experience.
  • Train property staff and new hires on platform workflows, helping improve adoption and reduce recurring support requests.
  • Use Jira and Agile workflows to prioritize incidents, track technical issues, and collaborate across teams.

Netcarrier

Technical Support Representative

Jan 2022 - Apr 2023
  • Supported business clients with VoIP, internet connectivity, faxing, and communication platform issues.
  • Diagnosed hardware and software issues remotely through structured troubleshooting and clear customer communication.
  • Collaborated with engineering and programming teams to identify system errors and improve service reliability.
  • Managed high-volume support requests across phone, email, and CRM tools while meeting service level expectations.

Skills

Tools, systems, and support strengths.

IT Support

Incident management, ticket triage, technical troubleshooting, customer communication, onboarding, and end-user training.

Networking

TCP/IP, DNS, VLANs, VPNs, WAN/LAN, secure connectivity, WiFi support, and production environment troubleshooting.

Systems

Windows 10/11, Linux/Ubuntu, Office 365, Jira, ServiceNow, CRM tools, VoIP systems, and cloud fundamentals.

Cloud & Automation

AWS fundamentals, Azure Resume Challenge experience, Git/GitHub, APIs, Python basics, and scripting growth.

Project

Cloud Resume Site

This site was built as part of the Cloud Guru Azure Resume Challenge. It demonstrates hands-on learning with static hosting concepts, cloud services, source control, and resume-focused personal branding.

Next improvements: add a public changelog, document the architecture, connect a visitor counter cleanly, and publish short write-ups on cloud, networking, and support projects.

Certification

Professional development.

Certificate in Cyber Security

Villanova University • September 2022

Contact

Let's connect.

I'm open to IT Support Engineer, Cloud Support, Field IT, and Solutions-focused technical roles where I can support people, improve systems, and keep learning.

Moncrieffea2@gmail.com LinkedIn Resume PDF